Shipping policy
Shipping
How much does shipping cost?
Shipping rates are calculated at checkout based on your order total and delivery location.
From time to time, we may offer complimentary standard shipping on qualifying domestic orders. Expedited shipping options may be available at an additional cost and are non-refundable.
Please note that original shipping charges are non-refundable, and once an order is placed, we are unable to combine shipments.
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How long does shipping take?
Orders are processed and shipped Monday through Friday, excluding holidays.
Most orders ship within 3–5 business days. During periods of higher demand or special promotions, processing may take up to 7 business days.
Delivery times vary depending on the shipping method selected and begin from the ship date, not the order date. While we do our best to provide accurate estimates, delivery times are not guaranteed and may be affected by factors outside of our control.
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Do you offer expedited shipping?
When available, expedited shipping orders placed before 10:00 a.m. Pacific Time may ship the same business day. Orders placed after that time typically ship the following business day.
Expedited shipping fees are non-refundable.
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Do you ship to PO boxes?
At this time, most domestic orders ship via carriers that do not deliver to PO boxes. If you require delivery to a PO box, please contact us before placing your order and we will do our best to assist.
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Do you ship internationally?
We plan to offer international shipping on select orders. International shipping rates and delivery times vary by destination and will be displayed at checkout when available.
Please note that promotions or special offers may be limited to U.S. customers only.
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Are duties and taxes included in my order total?
International orders may be subject to customs duties, taxes, or fees determined by the destination country. These charges are not included in your order total and are the responsibility of the customer.
Duties and taxes are non-refundable, and we recommend checking your country’s import policies prior to placing an order.
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My package is lost — what should I do?
If your package appears to be lost in transit, please contact us as soon as possible and we will do our best to assist in locating it.
If tracking information shows that a package has been delivered but you have not received it, we recommend contacting the shipping carrier directly. For added security, customers may choose shipping options that include signature confirmation when available.
Once an order has been handed off to the carrier, we are not responsible for lost, stolen, or missing packages, and refunds cannot be issued for these situations.